Travelers ← Knowledge Base Can I call a guide before the experience? What if I sent a message to a guide but haven't heard back? What if I want a custom experience? Where are my travel credits or gift cards stored? What if the guide is late or does not show up? How should I prepare for my experience? How can I contact my guide? Can I make custom requests like getting picked up at the airport? Can I change the date or time of my reservation? How do I book an experience?